SERVICE

JTB-CWT's solutions

We propose continual improvements from the perspectives of comprehensive control by clients and improving traveler satisfaction, to optimize business travel.

JTB-CWT's service flow

1. STEP 1Business-travel data analysis

   We visualize and analyze data related to business travel and verify the key points of cost cutting and anticipated results.

   • Profile, reservation management
   • Visualization and analysis of business travel data

2. STEP 2BTM Program formulation

   Based on the analysis results, we formulate and propose optimal BTM programs for our clients.

   • Proposing cost-saving solutions
   • Optimization of rules on business travel
   • Global travel management
   • Adoption of a business travel management system
   • Adoption of an expenses settlement system
   • Risk-management solutions

3. STEP 3BTM Program operation

   We carry out reliable operation to optimize the effects of adopted BTM programs.

   Improved convenience of reservation arrangements

   • Travel consultants
   • Online booking tool
   • Visa arrangements
   • Insurance arrangements
   • Emergency response desk
   • Other travel arrangements
     (M&E/personal travel)

   Increasing client satisfaction

   • Increasing client satisfaction

   Improved efficiency of internal procedures

   • Business travel management system
   • Expenses settlement solutions

   Support during business travel

   • Itinerary management app
   • Emergency response desk

4. STEP 4Measurement of BTM Program results

   We measure the results of BTM programs in operation and provide periodic reports.

   • Periodic reporting

Continuous plan-do-check-act (PDCA) cycle (STEPS 1-4) We maximize BTM value through a PDCA cycle of proposing further improvements based on the measurement of results, implementing them, and then measuring their results.